Manage your subscription

Upgrading Your Plan

To upgrade to a higher plan:

1. Log in to your Squarepaste dashboard
2. Go to Settings → Plan and Billing
3. Click "Manage" next to Current plan
4. Stripe's billing portal opens in a new tab
5. Choose the plan you want to upgrade to and confirm

Upgrading lets you add more projects.

Downgrading Your Plan

To downgrade to a lower plan:

1. Go to Settings → Plan and Billing
2. Click "Manage" next to Current plan
3. In Stripe's billing portal, choose the plan you want to downgrade to
4. Confirm the change

Important: Delete any projects above your new plan's limit before downgrading (Actions → Delete project). Archiving hides a project, but it still counts toward your limit. To keep a project's chat, export it first from Actions → Chat transcript.

Canceling Your Subscription

To cancel your subscription:

1. Go to Settings → Plan and Billing
2. Click "Manage" next to Current plan
3. In Stripe's billing portal, cancel your subscription and confirm

Your subscription will remain active until the end of your current billing period. After that, your account becomes read-only: you and your clients can still sign in and see every chat, task and file, but new messages, tasks, files, timers and payment requests are paused until you subscribe again. If a payment fails, you get a 7-day grace period with full access to update your card.

Billing Cycles

Squarepaste plans are billed monthly or annually:

• Monthly: Billed every month on the date you subscribed – $19, $39 or $99
• Annual: Billed once a year – $168, $348 or $888, which works out at $14, $29 or $74 a month
• Your plan renews automatically until you cancel

Switching Between Monthly and Annual

To change the billing period on a subscription you already have:

1. Go to Settings → Plan and Billing
2. Find "Billing period"
3. Click "Monthly" or "Yearly"

The switch applies straight away and keeps you on the same plan – nothing is canceled, and you don't re-enter your card details. Stripe prorates the change, so the time you have already paid for is credited against your new billing period. The option appears while your subscription is active, in its trial, or past due.

Tip: Everything about your plan, card and invoices is one click away under Settings → Plan and Billing → Manage.