Can't log in to my account

Verify Your Email Address

Make sure you're using the correct email address:

• Double-check that you're entering the exact email address you used to sign up
• Check for typos or extra spaces
• Verify you're using the same email address that receives Squarepaste notifications
• Try copying and pasting your email address to avoid typing errors

Confirm Your Email

New accounts confirm their email with a 6-digit code that expires after 15 minutes. If yours expired, click "Resend" on the verification page to get a new one.

Reset Your Password

If you've forgotten your password or suspect it's incorrect:

1. Go to the Squarepaste log-in page
2. Click "Forgot Password"
3. Enter your email address
4. Check your email inbox for a password reset link
5. Click the link in the email
6. Set a new password of at least 8 characters
7. Log in with your new password

If you don't receive the password reset email, check your spam or junk folder.

Clear Browser Cache and Cookies

Cached data can sometimes interfere with login:

1. Clear your browser's cache and cookies
2. Close and reopen your browser
3. Try logging in again
4. Alternatively, try using an incognito or private browsing window

Check Browser Compatibility

Ensure you're using a supported browser:

• Use the latest version of Chrome, Firefox, Safari, or Edge
• Update your browser if it's outdated
• Disable browser extensions that might interfere with login
• Try logging in from a different browser

Verify Account Status

Check whether something on your account is stopping you:

• If you've tried many times, wait a few minutes before trying again
• An expired subscription doesn't stop you logging in. Go to Settings → Plan & Billing to resubscribe
• If you deleted your account in the last 30 days, you can't log in. Use the restore link in the email we sent you
• Check your email for any account-related notifications from Squarepaste

Check for Typing Errors

Common mistakes that prevent login:

• Make sure Caps Lock is off (passwords are case-sensitive)
• Check that you're not accidentally adding extra spaces
• Verify you're using the correct keyboard layout
• Try typing your password in a text editor first to verify it's correct

Try Different Devices or Networks

To rule out device or network issues:

• Try logging in from a different device (phone, tablet, another computer)
• Test from a different network connection
• If using Wi-Fi, try switching to mobile data or vice versa
• Check if your firewall or VPN is blocking the connection

Google Sign-In Issues

If you signed up using Google:

• Use "Continue with Google" rather than the email and password fields
• Continue with Google only works for an account that already exists. If it says no account was found, sign up first
• Allow pop-ups for Squarepaste, since Google sign-in opens in a pop-up window
• Try logging out and back in to your Google account

Contact Support

If you've tried all these steps and still can't log in:

• Contact our support team with your email address
• Provide details about when the issue started
• Mention any error messages you're seeing
• Let us know what steps you've already tried

For security reasons, we can't reset passwords over email or phone. You must use the password reset link sent to your registered email address.