How can we help?

Your download is available instantly on the confirmation page right after checkout. You can re-download anytime using your Order ID.

Use the order recovery page — enter your Order ID and the email you used at checkout, and your files come right back up.

Delivery happens on-site by Order ID rather than email, so nothing gets stuck in a spam folder. Keep your Order ID handy.

It is shown on the confirmation page right after purchase, and on your payment receipt.

Every template ships with step-by-step setup instructions for Squarespace 7.1. Most are live within a few minutes, with no code required.

All templates are built on Squarespace 7.1 with the Fluid Engine drag-and-drop editor.

Yes. Templates are built entirely from native Squarespace blocks, so you can edit copy, swap images, and change colors right in the editor.

Paste the provided code snippet into a Squarespace code block or Code Injection. Each plugin includes detailed install instructions.

No. Plugins are one-time purchases that paste directly into your own Squarespace site — nothing to host and no recurring fees.

Yes — future updates to a plugin you have purchased are free.

Apps like Bridge are full self-hosted products you own and run yourself — a one-time setup on your own infrastructure, with no monthly fees.

On your own free Supabase project. You own the data and there are no recurring costs.

Updates are free. Enter your Order ID and checkout email on the Bridge downloads page to grab the current widget.js and setup files, then re-upload widget.js to your Supabase bridge bucket.

Each purchase is a single-site license — one site, one price. To use it on more sites, buy a license per site.

Yes, with a license for that site.

Because these are instantly downloadable digital goods, we review refunds case by case. If something isn’t working, submit a request and we’ll make it right.

Absolutely. Submit a request with your Order ID and we’ll walk you through it.